Refund and Return Policy

Last Updated: (28-11-2025)

At Rich ‘N’ Royal Flowers, we take great pride in delivering high-quality floral products and gifts. Due to the perishable nature of flowers, certain refund and return limitations apply.

1. Eligibility for Refund or Replacement

You may request a refund or replacement if:

• The product was damaged upon arrival

• The wrong item was delivered

• The product was not delivered at all

• There is a major quality issue (must notify within 2 hours of delivery)

Proof such as photos may be required for verification.

2. Non-Refundable Situations

We cannot offer refunds for:

• Orders where the customer provided incorrect delivery details

• Products left outside when the recipient is not available

• Minor substitutions due to flower availability

• Orders canceled after preparation has started

• Requests made more than 2 hours after delivery

3. Cancellation Policy

Before Preparation Begins

• Full refund available.

After Preparation Has Started / On-Route for Delivery

• Refund may not be possible due to perishable nature.

4. Delivery Issues

If the order cannot be delivered due to recipient unavailability, we will attempt to contact the customer. A re-delivery fee may apply.

5. Refund Processing Time

Approved refunds will be processed through the original payment method within 7–14 business days, depending on the bank or payment provider.

6. Contact for Refunds & Replacements

To request a refund or report an issue, please contact:

Email: support@richnroyalflowers.com
Location: Dubai, United Arab Emirates